Frequently asked questions
For each product, on the product pages in the store and in the overview of consumption recommendations for our bundles, you will find detailed information on how best to take our products.
For each product, on the product pages in the store and in the overview of consumption recommendations for our bundles, you will find detailed information on how best to take our products.
The “arm” of the spray attachment can be rotated and the opening is located at the end of the applicator. It can be rotated 360 degrees to find the position in which the spray can be used most comfortably.
The “arm” of the spray attachment can be rotated and the opening is located at the end of the applicator. It can be rotated 360 degrees to find the position in which the spray can be used most comfortably.
Our sprays are not contaminated and are completely harmless. The liquid in the sprays is not a stable emulsion, but an aqueous solution to which an oily emulsion has been added. The oily emulsion settles on the surface after some time, so we recommend shaking the sprays before use.
Our sprays are not contaminated and are completely harmless. The liquid in the sprays is not a stable emulsion, but an aqueous solution to which an oily emulsion has been added. The oily emulsion settles on the surface after some time, so we recommend shaking the sprays before use.
We generally recommend taking our Liquid Spectrum with meals. It tastes pleasantly fruity and fresh with apple, orange or freshly squeezed lemon juice. For people with a sensitive stomach, it is possible to mix the emulsion with kefir or yoghurt and honey.
We generally recommend taking our Liquid Spectrum with meals. It tastes pleasantly fruity and fresh with apple, orange or freshly squeezed lemon juice. For people with a sensitive stomach, it is possible to mix the emulsion with kefir or yoghurt and honey.
We have created a table especially for you to provide an overview of the different consumption recommendations. This is included with all bundle orders in printed form and can be hung up in the kitchen, for example, so that you can quickly see all the information. Of course, you can also send us an email via the contact form or to info@molecusan.co.uk and we will send you the overview as a PDF.
We have created a table especially for you to provide an overview of the different consumption recommendations. This is included with all bundle orders in printed form and can be hung up in the kitchen, for example, so that you can quickly see all the information. Of course, you can also send us an email via the contact form or to info@molecusan.co.uk and we will send you the overview as a PDF.
Our capsules were not developed for opening and direct consumption. For the delayed release of the ingredients in the intestine, it would therefore be optimal to take the capsules whole. However, in individual cases (e.g. if you have difficulty swallowing), the two halves of the capsules can be pulled apart and the powder stirred into water or cold food. Please do not stir into hot drinks! To avoid oxidation, you should take the powder immediately after opening.
Our capsules were not developed for opening and direct consumption. For the delayed release of the ingredients in the intestine, it would therefore be optimal to take the capsules whole. However, in individual cases (e.g. if you have difficulty swallowing), the two halves of the capsules can be pulled apart and the powder stirred into water or cold food. Please do not stir into hot drinks! To avoid oxidation, you should take the powder immediately after opening.
We generally recommend taking the capsules before meals so that the capsules pass through the stomach into the intestine with the food and thus come into contact with stomach acid for as short a time as possible. Please also note the individual intake recommendation on the packaging of your product.
We generally recommend taking the capsules before meals so that the capsules pass through the stomach into the intestine with the food and thus come into contact with stomach acid for as short a time as possible. Please also note the individual intake recommendation on the packaging of your product.
All our products are not only vegetarian, but also vegan.
All our products are not only vegetarian, but also vegan.
Our capsule products have a shelf life of at least 2 years (unopened), the Liquid Spectrum emulsion has a shelf life of at least 18 months. Our sprays have a minimum shelf life of 1 year and the best-before date is always indicated on the underside of the product.
Our capsule products have a shelf life of at least 2 years (unopened), the Liquid Spectrum emulsion has a shelf life of at least 18 months. Our sprays have a minimum shelf life of 1 year and the best-before date is always indicated on the underside of the product.
You can store all our products at room temperature and in a dry place. It would also be ideal to protect them from direct sunlight. If you like, you can store the opened Liquid Spectrum bottles in the refrigerator.
You can store all our products at room temperature and in a dry place. It would also be ideal to protect them from direct sunlight. If you like, you can store the opened Liquid Spectrum bottles in the refrigerator.
Our beverage cans are made of PET, as the recycling rate for this material is the highest in Central Europe. Glass performs worse in the life cycle assessment over the entire material cycle. Although classic plastic has a poor image, we have learned through extensive research, evaluations and consultations with sustainability agencies that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe. All other packaging materials are paper and cardboard, as the recycling rate is second best here.
Our beverage cans are made of PET, as the recycling rate for this material is the highest in Central Europe. Glass performs worse in the life cycle assessment over the entire material cycle. Although classic plastic has a poor image, we have learned through extensive research, evaluations and consultations with sustainability agencies that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe. All other packaging materials are paper and cardboard, as the recycling rate is second best here.
Glass performs worse in the life cycle assessment over the entire material cycle. Although classic plastics have a poor image, extensive research, assessments and advice from sustainability agencies have shown that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe.
Glass performs worse in the life cycle assessment over the entire material cycle. Although classic plastics have a poor image, extensive research, assessments and advice from sustainability agencies have shown that the further material cycles, e.g. through the “Yellow Bag” for PET, are actually the best in Central Europe.
You can have our products delivered to England, Scotland, Wales and Northern Ireland.
You can have our products delivered to England, Scotland, Wales and Northern Ireland.
We are also happy to send your products to a parcel locker. Please enter your personal postal number in the “Address” field and the word ‘parcel locker’ with the corresponding parcel locker number in the “Address” field. Please also fill in the Name, Postcode and City fields.
We are also happy to send your products to a parcel locker. Please enter your personal postal number in the “Address” field and the word ‘parcel locker’ with the corresponding parcel locker number in the “Address” field. Please also fill in the Name, Postcode and City fields.
We offer payment by credit card, Paypal and purchase on account via Klarna. Shop Pay, Google Pay and Paypal are available for express checkout.
We offer payment by credit card, Paypal and purchase on account via Klarna. Shop Pay, Google Pay and Paypal are available for express checkout.
If you place your order before 12 noon, we will usually dispatch your products on the same day. You will receive your delivery the very next day or usually within 2-3 working days.
If you place your order before 12 noon, we will usually dispatch your products on the same day. You will receive your delivery the very next day or usually within 2-3 working days.
As we have harmonised our systems to a very high degree of automation, we are unfortunately unable to make any changes after the order has been placed. However, as soon as we receive your parcel again, we will of course refund the invoice amount to the payment method you used as quickly as possible.
As we have harmonised our systems to a very high degree of automation, we are unfortunately unable to make any changes after the order has been placed. However, as soon as we receive your parcel again, we will of course refund the invoice amount to the payment method you used as quickly as possible.
As soon as your order is packed, you will automatically receive an email with your tracking number and a link that you can use to track your parcel. If the tracking number is incorrect, you can contact us at any time via the contact form or by email at info@molecusan.co.uk and we will of course help you.
As soon as your order is packed, you will automatically receive an email with your tracking number and a link that you can use to track your parcel. If the tracking number is incorrect, you can contact us at any time via the contact form or by email at info@molecusan.co.uk and we will of course help you.
We normally have a very, very low error rate for orders, as our lovely colleagues in logistics take fantastic care of shipping the products. 🙂 However, if something should go wrong and a product is missing or incorrect, please let us know at any time via the contact form or by email to info@molecusan.co.uk and we will take care of it as quickly as possible. If the product is damaged, please send us a short photo.
We normally have a very, very low error rate for orders, as our lovely colleagues in logistics take fantastic care of shipping the products. 🙂 However, if something should go wrong and a product is missing or incorrect, please let us know at any time via the contact form or by email to info@molecusan.co.uk and we will take care of it as quickly as possible. If the product is damaged, please send us a short photo.
You will find our bank details in the footer of your invoice. We have also listed them again for you here:
Recipient: Molecusan UK Limited
Credit institution:
IBAN:
BIC:
You will find our bank details in the footer of your invoice. We have also listed them again for you here:
Recipient: Molecusan UK Limited
Credit institution:
IBAN:
BIC:
As part of the 14-day right of cancellation, you naturally have the option of returning your order and we will refund the invoice amount. Please note that we will only accept returns of unopened and undamaged goods.
As part of the 14-day right of cancellation, you naturally have the option of returning your order and we will refund the invoice amount. Please note that we will only accept returns of unopened and undamaged goods.
We have a 14-day returns policy, which means you have 14 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unused and in its original, unopened packaging. Please note that the return must be sent to the following address: Molecusan UK Ltd., Unit 6 Pegasus Ct, North Ln | Aldershot GU12 4QP, United Kingdom.
If you have any questions about the return, please contact us at any time via the contact form or by email at info@molecusan.co.uk.
Weitere You can find information here: https://molecusan.uk/policies/refund-policy
We have a 14-day returns policy, which means you have 14 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unused and in its original, unopened packaging. Please note that the return must be sent to the following address: Molecusan UK Ltd., Unit 6 Pegasus Ct, North Ln | Aldershot GU12 4QP, United Kingdom.
If you have any questions about the return, please contact us at any time via the contact form or by email at info@molecusan.co.uk.
Weitere You can find information here: https://molecusan.uk/policies/refund-policy
We have practice conditions for therapeutic professionals. Please register with a short proof via the contact form or by e-mail to info@molecusan.co.uk. You can provide the link to your website as proof.
We have practice conditions for therapeutic professionals. Please register with a short proof via the contact form or by e-mail to info@molecusan.co.uk. You can provide the link to your website as proof.
If you would like to order as a business customer, you can create an account in the store and confirm your VAT ID. Your invoices will then be issued automatically without VAT.
If you would like to order as a business customer, you can create an account in the store and confirm your VAT ID. Your invoices will then be issued automatically without VAT.
As we have harmonised our systems to a very high degree of automation, we are unfortunately unable to make any changes after the order has been placed. However, you have the option of cancelling your order within 14 days and placing a new order. Please read the question ‘What are your return conditions?’.
As we have harmonised our systems to a very high degree of automation, we are unfortunately unable to make any changes after the order has been placed. However, you have the option of cancelling your order within 14 days and placing a new order. Please read the question ‘What are your return conditions?’.